Support

Getting help

If you are experimenting problems using the software, consult with the following sources:

1. Glossword Wiki
2. Glossword Users group
3. Glossword issue tracker
4. Glossword Lifecycle Policy

If you didn't found a solution, submit a question to issue tracker.

Updating

• How to update The common way to update.

Reporting bugs

Glossword issue tracker is open for submitting "bugs" and general questions. Do not post any passwords or confidential information there.

Additional services

Some people need not just a software but solutions. We are ready to provide them.

Service	Price
Updating to the current version (1.8.11) The customer should provide a temporary access to FTP and database.
For versions included into the Standard Support period1	freeware
For versions included into the Enhanced Support period1	100 Euro
Technical support by e-mail. The customer should provide a temporary access to FTP and database if necessary.
For versions included into the Standard Support period1	200 Euro
For versions included into the Enhanced Support period1	600 Euro
Customization of visual themes	200 Euro
Commercial license with copyright removal (1.8.11), single site. 2 The price is valid until the next version 1.8.12.	300 Euro
Changing the functionality, adding more features. The developer reserves the rights to include the functionality into future Glossword versions.	from 100 Euro
Creation of dictionaries using material provided by the customer. Online and printable versions are possible.	depends on terms of reference

Notes:

1. See Glossword Lifecycle Policy.
2. See Commercial Licenses.

Discount for a previous customers - 20%.

A custom agreements are possible.

-- April 30, 2009.